RETURNS

What is your returns policy?  

We love to think that every panty we send out will exceed your expectations. If not, we will gladly accept any new/tagged/unworn knicker in it's original condition within 14 days of your first delivery. Please note that we can only take returns at the start of your Knickerscription upon receiving your very first pair and you will be refunded the entire Knickerscription. Unfortunately we cannot accept any returns once your second delivery is dispatched and beyond. Shipping fees are non refundable.

Returns address:

Panty Postman Returns

1805/55 Lavender Street

Milsons Point

NSW 2061

Australia

Can I stop my Knickerscription?

Yes, you can stop your Knickerscription any time from purchasing your Knickerscription until 14 days after receiving your first pair.  On cancellation you will be refunded for the full amount of the Knickerscription less $5 AUD for postage & handling.  We cannot accept cancellations once the second delivery is dispatched.

What if the item received is damaged or faulty?  

We work hard to ensure all our panties are of the highest quality. However if you have a concern with a faulty or damaged item, please email hello@pantypostman.com so we can urgently review the matter for you.